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Apps that allow for certain threads to be muted could help employees veer from the temptation, while still being looped in to the important work-related messages. Using the platform the way it was intended seems to allow employees to reap the benefits, but getting sucked in and distracted can lead to consequences. Employees who believed work chat technology decreased their productivity spent the most time in nonwork-related chat conversations, whereas those who thought the platforms increased productivity spent the least. Workplace technology that allows for quick and concise dialogue can do wonders for communication between employees, but studies have found face-to-face interactions to be the number one form of communication, especially when it comes to productivity.

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Of course, this doesn’t always mean senior managers have more free time to slack off they may simply be more focused on developing interpersonal relationships with their colleagues – non-work-related conversations can deepen connections and in turn benefit the workplace. Mentions of slacking off in the workplace typically revolve around lower-level employees, and while entry-level workers spent an average of 47 minutes per day distracted by nonwork-related conversations, senior managers spent the most time on personal chatter, at an average of 53 minutes per day. However, 44% of employees reported only being distracted by these platforms for 29 minutes or less a day. Quick questions or updates about work projects can easily turn into personal chatting, and for the average employee, that meant 40 minutes of nonwork-related conversations each day. Yet, just like social media platforms, they can quickly become a distraction. Social technology platforms not only allow employees to stay connected, but they also improve job satisfaction, retention, and recognition.

66% of employees had their work chat platform installed as an app on their phone and reported being distracted for 16 more minutes a day by nonwork-related conversations (for a total of 43 minutes).

In-person conversations ranked as the top source of distraction at work (47%) followed by phone calls (20%) and chat platforms (15%).

Employees average 40 minutes a day in nonwork-related chat conversations at the workplace Work chat platforms may seem like an efficient tool – keep reading to see if that is truly the case. We surveyed over 900 full-time employees who use at least one work chat communication platform at their current job to see if they are boosting communication and collaboration or actually preventing workers from getting the job done. It’s easy to point fingers at technology for being a distraction and claim the traditional ways of working were better – but do employees agree? Despite the ease and increased collaboration technology has brought to the workplace, headline after headline has brought the drawbacks to light. But closer to home, communication apps and programs have also made it even easier to converse with a co-worker in a nearby cubicle. Mobile phones, computers, and social media have made it possible to communicate with people on the other side of the globe – and even in space.

But no matter how many skeptics pile on, there is no denying the positive contributions technology has given us. From complaints about too much screen time to worries about safety and adverse health effects, the technological con-list continues to grow. For years, the seemingly continuous development of screens and the integration of tech into every corner of our lives has been the target of attacks. There are two sides to every story, and when it comes to advancements in technology, the digital world is no different. You are free to copy, adapt, modify, transmit and distribute this material as you wish (but not in any way that suggests the ATO or the Commonwealth endorses you or any of your services or products).Work chat distractions: Do work instant messengers make us more or less productive? © Australian Taxation Office for the Commonwealth of Australia

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